Frequently Asked Questions

About ANMAS ABAYA

What is ANMAS ABAYA?

ANMAS ABAYA is India's premier online destination for authentic, high-quality abayas and modest fashion. We specialize in traditional Islamic clothing, modern abaya designs, and elegant modest wear for women across India.

Where is ANMAS ABAYA based?

We are based in India and serve customers nationwide through our online platform. We are committed to providing authentic Islamic fashion and modest clothing to Indian women.

What makes ANMAS ABAYA special?

We offer premium quality abayas, hijabs, and modest fashion at affordable prices. Our collection features both traditional black abayas and contemporary colored designs, all crafted with attention to Islamic modesty requirements.

How long has ANMAS ABAYA been in business?

We are a growing online modest fashion brand dedicated to serving the Islamic clothing needs of Indian women with quality products and excellent customer service.

What is your mission?

Our mission is to make authentic, high-quality Islamic modest wear accessible to women across India while maintaining affordability and adhering to Islamic principles of modesty.

Product Categories & Collections

What types of abayas do you sell?

We offer a wide range of abayas including:

• Traditional black abayas
• Colored abayas in navy, brown, grey, and burgundy
• Embroidered and embellished abayas
• Casual everyday abayas
• Formal occasion abayas
• Plus size abayas
• Maternity-friendly abayas
• Open front abayas
• Closed front abayas
• Butterfly abayas
• A-line abayas

Do you sell hijabs and other modest wear?

Yes, we offer a complete range of modest Islamic clothing including hijabs, scarves, modest dresses, and Islamic accessories to complement your abaya collection.

Are your abayas suitable for Indian weather?

Absolutely! Our abayas are designed considering India's climate. We use breathable fabrics like cotton, crepe, and lightweight chiffon that are comfortable in Indian weather conditions.

Do you have seasonal collections?

Yes, we regularly update our collections with seasonal designs, including special Ramadan and Eid collections, summer lightweight abayas, and winter warmer options.

What colors are available in your abaya collection?

We offer abayas in various colors including classic black, navy blue, dark brown, charcoal grey, burgundy, olive green, and other modest tones suitable for Islamic wear.

Do you have designer abayas?

Yes, we feature designer abayas with intricate embroidery, beadwork, lace details, and premium fabrics for special occasions and formal events.

Fabric & Quality

What fabrics do you use for abayas?

We use premium quality fabrics including:

• Crepe - Lightweight and drapes beautifully
• Chiffon - Elegant and flowing
• Georgette - Soft and comfortable
• Cotton blends - Breathable for daily wear
• Polyester - Durable and easy care
• Viscose - Smooth and comfortable
• Nida - Traditional abaya fabric

Are your fabrics breathable?

Yes, we prioritize breathable fabrics that are suitable for India's climate. Our cotton blends, crepe, and chiffon options are particularly comfortable in warm weather.

How do you ensure quality?

We have strict quality control measures including fabric inspection, stitching quality checks, and final product review before shipping to ensure every abaya meets our high standards.

Are your abayas pre-shrunk?

Yes, most of our abayas are made from pre-shrunk fabrics to minimize shrinkage after washing. Care instructions are provided with each product.

Shipping & Delivery

Do you have a physical store?

No, we currently operate as an online-only store. We do not have a physical retail location at this time.

Do you offer Cash on Delivery (COD)?

No, we do not facilitate Cash on Delivery (COD) payments. We accept online payments through our secure payment gateway including credit cards, debit cards, and digital wallets.

Which cities do you deliver to in India?

We deliver pan-India to all major cities including Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Surat, Kanpur, Nagpur, Indore, Thane, Bhopal, Visakhapatnam, Patna, Vadodara, Ghaziabad, Ludhiana, Agra, Nashik, Faridabad, Meerut, Rajkot, Kalyan-Dombivali, Vasai-Virar, Varanasi, Srinagar, Aurangabad, Dhanbad, Amritsar, Navi Mumbai, Allahabad, Ranchi, Howrah, Coimbatore, Jabalpur, Gwalior, Vijayawada, Jodhpur, Madurai, Raipur, Kota, and many more cities and towns across India.

How long does shipping take?

We typically process orders within 1-2 business days. Delivery usually takes 3-7 business days depending on your location within India. Metro cities receive faster delivery.

Do you ship internationally?

Currently, we only ship within India. International shipping is not available at this time, but we're working on expanding our services globally.

What are your shipping charges?

We offer free shipping on orders above ₹3999. For orders below ₹3999, standard shipping charges of ₹150 apply across India.

Do you provide tracking information?

Yes, once your order is shipped, you'll receive a tracking number via SMS and email to monitor your package's journey to your doorstep.

What if I'm not available for delivery?

Our delivery partners will attempt delivery 2-3 times. If unsuccessful, the package will be held at the local facility for pickup or rescheduled delivery.

Returns & Exchanges

What is your return policy?

We offer returns within 7 days of delivery for unused items in original condition with tags attached. The mandatory unboxing video is required to initiate any return process.

Can I exchange my abaya for a different size?

Yes, size exchanges are available within 7 days of delivery, subject to stock availability. The unboxing video and original tags must be intact.

How do I initiate a return?

Contact our customer service team with your order number and the unboxing video. Our team will review and guide you through the return process.

Who pays for return shipping?

Return shipping costs depend on the reason for return. If the item is defective or incorrect, we cover return shipping. For other reasons, the customer is responsible for return shipping costs.

How long does the return process take?

Once we receive your returned item, we process refunds within 5-7 business days. The refund will be credited to your original payment method.

Can I return sale items?

Sale items can be returned within 7 days if they are defective or incorrect. However, returns for size or preference changes may not be accepted for heavily discounted items.

Products & Sizing

How do I choose the right abaya size?

Please refer to our detailed size chart available on each product page. We offer sizes from XS to 3XL. If you're between sizes, we recommend sizing up for a comfortable fit.

Are your abayas true to size?

Yes, our abayas are designed to fit true to size according to our size chart. Each product page includes detailed measurements to help you choose the perfect fit.

What measurements should I take for sizing?

For the best fit, measure your bust, waist, hips, and desired length. Our size guide provides detailed instructions on how to measure correctly.

What materials are used in your abayas?

We use high-quality fabrics including crepe, chiffon, georgette, cotton blends, and premium polyester. All materials are carefully selected for comfort, durability, and Islamic modesty requirements.

How do I care for my abaya?

Most of our abayas are machine washable in cold water. We recommend gentle cycle, mild detergent, and air drying to maintain fabric quality and color. Detailed care instructions are provided with each product.

Do you offer plus size abayas?

Yes, we proudly offer plus size abayas up to 5XL. Our plus size collection is designed to provide comfortable, flattering fits for all body types while maintaining Islamic modesty standards.

What is the standard length of your abayas?

Our standard abayas are approximately 54-58 inches in length, suitable for women of average height (5'2" to 5'6"). We also offer petite and tall options.

Do you offer custom sizing?

Currently, we don't offer custom sizing, but our extensive size range from XS to 5XL accommodates most body types. Contact us for sizing assistance.

Orders & Payments

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this time, the order enters processing and cannot be changed.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, net banking, UPI (Google Pay, PhonePe, Paytm), and digital wallets. We do NOT accept Cash on Delivery (COD).

Is my payment information secure?

Yes, we use secure SSL encryption and trusted payment gateways to protect your financial information. Your payment details are never stored on our servers.

Do you offer EMI options?

Yes, we offer EMI options on orders above ₹3,000 through select credit cards and digital payment platforms. EMI options are displayed at checkout.

What happens if my payment fails?

If payment fails, you can retry the payment or choose a different payment method. Your order will be held for 24 hours before automatic cancellation.

Do you send order confirmation?

Yes, you'll receive an order confirmation email and SMS immediately after successful payment with your order details and expected delivery date.

Can I order multiple items in different sizes?

Yes, you can add multiple items in different sizes to your cart and checkout together. This helps you save on shipping costs.

Islamic Fashion & Modesty

Are your abayas Shariah-compliant?

Yes, all our abayas are designed keeping Islamic modesty guidelines in mind. They provide appropriate coverage and are suitable for practicing Muslim women.

Do you have abayas for special occasions?

Yes, we offer elegant abayas perfect for Eid, weddings, religious gatherings, and other special occasions. Our formal collection features beautiful embroidery and embellishments.

Can I wear your abayas for daily prayers?

Absolutely! Our abayas are designed to be suitable for daily prayers, providing proper coverage and comfort for religious activities.

Do you have abayas suitable for Hajj and Umrah?

Yes, we offer simple, comfortable abayas in white and other appropriate colors suitable for Hajj and Umrah pilgrimages.

Are your abayas suitable for working women?

Yes, we have a professional collection of abayas that are perfect for working women, offering modest coverage while maintaining a professional appearance.

Pricing & Offers

What is the price range of your abayas?

Our abayas range from ₹899 for basic styles to ₹4,999 for premium designer pieces, ensuring options for every budget while maintaining quality.

Do you offer discounts for bulk orders?

Yes, we offer special discounts for bulk orders of 5 or more pieces. Contact our customer service team for bulk pricing details.

How can I stay updated about sales and new arrivals?

Subscribe to our newsletter and follow us on social media for updates about new collections, sales, and exclusive offers for ANMAS ABAYA customers.

Do you have a loyalty program?

We're working on launching a loyalty program for our valued customers. Stay tuned for updates!

Do you offer student discounts?

We occasionally offer special discounts for students. Follow our social media pages and subscribe to our newsletter for such offers.

When do you have sales?

We have seasonal sales during Ramadan, Eid, Diwali, and end-of-season clearances. Subscribe to our newsletter to be notified first.

Customer Service & Support

How can I contact customer service?

You can reach us through our contact form, email at support@anmasabaya.com, or WhatsApp. We typically respond within 24 hours during business days.

What are your business hours?

Our customer service team is available Monday to Saturday, 10 AM to 6 PM IST. We're closed on Sundays and public holidays.

Do you have a size guide consultation service?

Yes, our customer service team can help you choose the right size. Contact us with your measurements, and we'll recommend the best size for you.

Can I speak to someone in my local language?

Our customer service team can assist in Urdu , Kannada, Hindi and English. We're working on adding support for more regional languages.

How do I track my order?

You can track your order using the tracking number sent via SMS and email, or contact our customer service team for assistance.

What if I receive a damaged product?

If you receive a damaged product, contact us immediately with your unboxing video and order details. We'll arrange for immediate replacement or refund.

Website & Shopping Experience

Is your website mobile-friendly?

Yes, our website is fully optimized for mobile devices, tablets, and desktops, providing a seamless shopping experience across all platforms.

How do I create an account?

You can create an account during checkout or by clicking the 'Sign Up' button. Having an account helps you track orders and save your preferences.

Can I shop without creating an account?

Yes, you can checkout as a guest, but creating an account helps you track orders and receive updates about new arrivals and offers.

How do I use discount codes?

Enter your discount code in the 'Promo Code' field during checkout. The discount will be applied automatically if the code is valid.

Why can't I see some products?

Some products may be out of stock or temporarily unavailable. Use our 'Notify Me' feature to get alerts when items are back in stock.

Social Responsibility & Ethics

Do you follow ethical manufacturing practices?

Yes, we are committed to ethical manufacturing and work with suppliers who maintain fair labor practices and quality standards.

Are your products environmentally friendly?

We strive to use sustainable packaging and work with suppliers who follow environmentally responsible practices wherever possible.

Do you support any charitable causes?

We believe in giving back to the community and support various charitable initiatives, especially those focused on women's empowerment and education.